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general FAQ
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Low-level-light therapy or photobiomodulation is based on Light Emitting Diode (LED) technology and is the application of light energy to tissue to obtain therapeutic benefits for a variety of conditions including skin, pain, and hair restoration as well as body contouring. It promotes a natural photobiochemical reaction similar to the process of plant photosynthesis. Human cells absorb red and near-infrared (NIR) light energy in the mitochondria, transforming photons into cellular energy (ATP) that produces a cascade of metabolic effects and proven health benefits.
Think of it as giving your skin, body, and hair a natural energy boost. By penetrating deep into the tissues, light therapy helps to increase cellular metabolism, improve blood circulation and enhance the activity of your cells, encouraging them to repair, regenerate, and function more effectively. This process can lead to healthier skin, reduced inflammation, relief from muscle and joint pain, and for your hair, it means stronger roots, less shedding, and even new growth.
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Red light therapy is a term used to describe low-level light therapy (LLLT) using light emitting diodes (LED's) for the application of specific wavelengths of light energy to produce therapeutic benefits in humans.
Red light therapy often describes the use of both red light and near-infrared light, which have been proven in clinical research as safe, effective, non-invasive treatments for skin conditions, muscle and joint pain, hair growth, and more.
On the electromagnetic spectrum, red light is within the visible spectrum of light, ranging from 620 to 700 nanometer (nm) range. The middle range of these wavelengths are the most commonly researched and used in clinical applications. Red light can reach deep into the layers of skin, including the dermis, reaching approximately 5-10 millimeters below the skin surface. Based on clinical research, Celluma devices use red light at 640 nanometers.
Near-infrared light (NIR) is outside the visible spectrum of light and invisible to the naked eye. NIR wavelengths range from 700 - 1,000 nanometers. NIR light can penetrate more deeply into the skin and tissues than red light, reaching even beyond the dermis into the subcutaneous tissue. This means light energy penetration of up to 25mm! This deeper penetration of near-infrared light is one reason why it’s utilized in therapeutic applications such as pain management, wound healing, muscle recovery, and skin rejuvenation. Based on clinical research, Celluma devices use NIR at 880 nanometers.
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Red light therapy is often used for various skin treatments and has been studied for its potential to stimulate collagen and elastin production, improve skin texture, reduce inflammation, and promote wound healing. Its ability to reach deeper layers of the skin allows it to potentially affect cellular processes and stimulate beneficial changes within the skin’s structure and function.
Blue light therapy is known for its effectiveness in treating acne by targeting the bacteria that contribute to breakouts within the skin’s superficial layers. Based on clinical research, Celluma devices use blue light at 465 nanometers.
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Based on extensive research, low-level-light therapy devices have been cleared by the FDA, and shown to manage:
- Aging skin and fine lines and wrinkles
- Hair restoration
- Body contouring
- Muscle spasm
- Minor muscle and joint aches
- Minor muscle, joint and arthritic pain
- Pain and stiffness associated with arthritis
- Sub-optimal local blood flow and circulation
- Superficial, benign vascular and pigment lesions
- Minor chronic neck and shoulder pain of a musculoskeletal origin
- Mild to moderate acne vulgaris
- Reduction in acne breakouts
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Celluma Light Therapy has the most medical credentials and clearances of any LED device on the market anywhere in the world. It is FDA-cleared and medically CE marked as well as ISO certified.
The most significant differentiator of Celluma devices are our patented, flexible, shape-taking design, allowing the device to be contoured closely to the treatment area to deliver an effective, uniform, and optimal dose of light energy to a curved human body. It also eliminates the need to hold the device in place or the need for use of a stand or cradle.
Another unique aspect is most of our devices are lightweight and battery-powered, meaning they do not need to be plugged into a power outlet to be used, making them highly versatile and mobile.
We offer over a wide range of device models that are multi-wavelength, and have multiple FDA cleared treatment modes in a single device. No other company offers a the number of treatment options in one Celluma LED device.
Our passion for innovation focuses on whole body wellness, offering different size options from mini handheld devices to large single LED panels, multi-panels, and full-body devices.
Read more about the Celluma Difference -
Low-level LED light therapy is a highly safe and non-invasive treatment, making it suitable for all skin types and ages. Unlike other light-based treatments, it doesn't use UV rays, so there's no risk of burning or skin damage. The light emitted by the LEDs penetrates the skin gently, promoting healing and rejuvenation without any discomfort or downtime.
This therapy has been extensively studied and used in clinical settings for decades, with a strong track record of safety. Celluma follows the science of safety and efficacy very closely and that is why it has been FDA-cleared for various applications, including skin care, hair restoration, and pain management. The vast majority people experience no side effects, and the treatment is so gentle that it can be used regularly to maintain skin and hair health.
However, there are some important contraindications to consider:
- All photo-sensitive drugs are a contraindication for Celluma.
- Allow 3-5 days before administering Celluma and consult your doctor if you have recently been taking photo-sensitive prescriptions.
- Do not use if you are on steroidal medication – injections only.
- Do not use it over a pregnant belly (but you can use it over the face).
- Do not use if you have a history of epilepsy or seizures.
- Do not use over any cancer or any known metastasis before getting clearance from your doctor(s).
In all of the above, or with children under 12, always consult your primary care physician before using Celluma or any light therapy product.
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Neither Celluma, nor any other LED device, is FDA-cleared for the treatment of eczema, so there are no protocols in place, and we make no claims for treating this condition (protocols-for-use are derivedfrom clinical trials). Not a lot of research has been conducted using LEDs to treat eczema, so the information available is mostly anecdotal. The wavelengths used in Celluma are strictly therapeutic and red and infrared are great at decreasing inflammation. They also increase micro-circulation and cause vasodilation which can result in healthier tissue as it brings more oxygenated and nutrient-rich blood into the area.
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Celluma is not FDA-cleared for the treatment of psoriasis, there are no protocols in place (protocols-for-use are derived from clinical trials). The truth is that not much study has been conducted using LEDs to treat psoriasis so all the information available is mostly anecdotal. The wavelengths used in Celluma are strictly therapeutic and red and infrared are great at decreasing inflammation. They are also going to increase micro-circulation and vasodilation which usually results in healthier tissue as it brings more oxygenated and nutrient-rich blood into the area.
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As Celluma, or any other LED device, is not FDA-cleared for the treatment of rosacea, there are no protocols in place (protocols-for-use are derived from clinical trials). The truth is that not much study has been conducted using LEDs to treat rosacea so all the information available is mostly anecdotal. The wavelengths used in Celluma are strictly therapeutic and red and infrared are great at decreasing inflammation. They are also going to increase micro-circulation and vasodilation which usually results in healthier tissue as it brings more oxygenated and nutrient-rich blood into the area. The blue in the Acne and Red-light (Wrinkle) programs will be antibacterial and help reduce any lesions and pimples. Many LED device users are confused about using infrared as they think that the infrared is heat producing when, in fact, it is not. The infrared wavelength used in Celluma increases mitochondrial function in compromised tissue located in the dermal and subcutaneous layer of the skin. It is not thermal in nature, so no heat is produced by the infrared wavelengths. However, with Celluma, the resistors on the circuit board produce a little warmth which may produce a temporary pinkish complexion, and this may not be desirable with a rosacea client however temporary.
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The following contraindications apply to all LED devices but vary from country to country. Be sure to check the contraindications for the country in which you practice or reside.
Do not use over the breast or stomach of a breast-feeding or pregnant person.
Do not use on infants or children.
Do not use if the patient or administrator has epilepsy or a history of seizures.
Avoid using when the patient is taking cortisone injections or any other kind of steroid injection(s).
Avoid use if the patient is using photosensitizing drugs.
Do not perform LED therapy over known cancer tumor or metastasis.
Contraindications may vary by country. -
All Celluma's devices have the same light energy output per square centemeter and the same effectiveness per treatment mode. The PRO is a larger device, covering more surface area of the skin, and thus has more LED's than the standard-sized LITE. For example, using the WRINKLES program, the PRO and the LITE emit the same light energy output per cm².
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Yes, military discounts are available on the Celluma SPORT only. Please contact us via phone at 714-978-0080 or email at info@celluma.com to purchase with a military discount.
for professionals FAQ
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Poor circulation and the lack of oxygen and other essential molecules (i.e., glucose, Adenosine Triphosphate (ATP)) in blood vessels can cause pain or a lack of sensation. Macrophages exposed to red light therapy release cytokines (over 100 proteins produced by white blood cells that signal immune response to inflammation) that stimulate the production of growth factors influencing the inflammatory process, healing, and wound repair.
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There is actually very little research on using LED therapy for hyperpigmentation but the available research points to red and near-infrared being beneficial. Here’s how it apparently works according to one study*: Near-infrared… “significantly reduced melanin production and tyrosinase expression, not only in a normal human melanocyte monoculture both with and without forskolin stimulation but also in a three-dimensional multiple cell type culture. It reduced melanin content via inactivation of the apoptosis signal-regulating kinase and extracellular signal-regulated kinase 1/2 pathways. The level of phosphorylated cyclic AMP response element-binding protein was also decreased by LED irradiation. Moreover, LED irradiation reduced melanogenesis through decreased expression of tyrosinase family genes (tyrosinase-related protein-1 and 2, and microphthalmia-associated transcription factor). These results indicate that LEDs could potentially be used to treat melanin-overproducing skin conditions.”* Light-emitting Diodes at 830 and 850 nm Inhibit Melanin Synthesis In vitroJeong Mo Kim, Nan-Hyung Kim, Yu Shun Tian and Ai-Young Lee Dongguk University Research Institute of Biotechnology Medical Science Research Center, and Department of Dermatology, Dongguk University Ilsan Hospital, Gyeonggi-do, South Korea.
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Light Therapy stimulates lymph activity, helping to reduce edema, or fluid buildup. Increasing lymph activity also can help to quicken the healing process, because the lymph system is responsible for helping the body to eliminate waste products and bacteria. Macrophages are stimulated by LED light therapy. Within the lymph nodes, macrophages destroy microorganisms — this process is called phagocytosis — so that the lymph system can begin the process of removing them from the body.
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The wavelengths have a direct positive influence on the fibroblasts. This stimulation will increase the demand for natural hyaluronic acid. This increase in natural HA will increase hydration as the HA attracts 20 times its body weight in water resulting in more hydration.
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When using any chemical peel with light therapy it is advisable to consult with the manufacturer of the peel for advice and recommendations. Many peel manufacturers have LED protocols. Practitioners are advised to use their professional judgement on how to proceed based on the information provided by the peel manufacturer. The reason for the waiting period is because some peels contain photoactive ingredients. Some of these ingredients may be left on the skin after the peel and could be unintentionally reactivated by the light therapy which is why Practitioners need to contact the peel manufacturer to gain an understanding of the peel ingredients. Generally speaking, light therapy may be applied prior to Chemical Peels or 24-48 hours after for a superficial peel. After a medium depth peel, wait at least 72 hours unless directed otherwise by a physician. If using a “very superficial peeling agent” you can use LED immediately following the treatment if the peeling agent has been completely neutralized. Always check with the manufacturer of the peel agent to confirm that the product is categorized as “very superficial” as determined by the pH level and the product % of active ingredients. CAUTION: DO NOT apply LED therapy after a chemical peel on the same day, unless the above mentioned is the case, or a physician has given direction to do so.
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Your skin is the most miraculous “bio-barrier ever designed. It’s meant to keep things out. We have not seen any rigorous clinical studies that prove there is a synergistic effect between LED treatment and serum penetration. The molecules in topically applied products are just too big to be “driven” deeper into the tissue. We do however know that the serums being sold by other light therapy companies can block light penetration by 30 – 100%, curtailing the therapeutic benefit of the light therapy. When you consider that topical treatments are intended to affect only the first couple millimeters of the skin and light therapy penetrate as deep as 25mm below the surface of the skin, down into the subcutaneous tissue, why would you ever put something on the skin that would diminish the impact of the light therapy. For this reason, we always recommend that light treatments be done on clear, dry, bare skin and the application of products should follow.
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Using light therapy while using retinols should generally be done with caution and under the guidance of a skin care professional or dermatologist. Both retinoids (such as retinols) and certain light therapies can make the skin more sensitive and prone to irritation. However, it is not a definite contraindication. Some types of light therapies, like LED light therapy, may be less likely to cause adverse reactions when used with retinoids compared to others, such as intense pulsed light (IPL) or laser treatments. Nevertheless, combining treatments could potentially increase the risk of skin irritation, redness, or sensitivity. Always consult a dermatologist or skin care professional who can assess your specific situation. They can provide personalized advice and may suggest adjusting the timing or frequency of treatments to minimize the risk of adverse reactions. Additionally, they might recommend specific products or formulations that are better suited for use in conjunction with light therapy.
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It is recommended to wait one week following steroidal injections. Oral and topical steroidal meds and creams are not contraindicated.
This contraindication and recommendation apply to all brands of LLLT devices regardless of what another company may say.
The reason not to use LLLT for patients on steroidal injections is that the steroid inhibits the healing process, so it basically renders the LLLT temporarily ineffective (waste of time).
Oral and topicals are far less concentrated in the body so are a lot less likely to affect the response of the tissue to the light therapy.
We have always said to wait a week to be on the safe side and this has not changed. Age, health status and different meds have different effects on different people.
product FAQ
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The Celluma RESTORE’s hair program is the only Celluma program FDA-cleared to treat and restore thinning hair in those suffering from certain categories of androgenetic alopecia. Research has shown that red light energy delivered within specific parameters can prolong the anagen (growing) phase of the hair and prevent the onset of the catagen phase (death) of the hair.
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All of Celluma's devices have the same light energy output per square cm and the same effectiveness per treatment mode. The PRO is a larger device, covering more surface area of the skin, and thus has more LED's than the standard sized HOME/FACE/RESTORE/LITE. For example, using the WRINKLES treatment, the PRO and the FACE/HOME/RESTORE/LITE deliver the same light energy output.
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PRO vs HOME - The PRO is a larger device and treats acne, aging skin, & pain. The HOME is 2-modes and treats aging skin and pain.
PRO vs FACE - The PRO is a larger device and treats acne, aging skin, & pain. The FACE is 2-modes and treats acne and aging skin.
PRO vs RESTORE - The PRO is a larger device and treats acne, aging skin, & pain. The RESTORE is the only Celluma device FDA cleared to treat Hair Loss, Aging Skin, and Pain.
PRO vs LITE - The LITE is a more compact version of the PRO at a more compact price. They both treat acne, aging skin, & pain. -
The Celluma CONTOUR emits red and near infrared light energy. These proven wavelengths target and activate fat cells, creating temporary pores in fat cell membranes, allowing lipids to leak out and then be excreted through the body's normal metabolic processes. This results in smaller fat cells, and a slimmer you!
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The effect on the adipose cells is immediate. Results will vary by individual. Most people will experience results even after one session. Cumulative treatments will achieve the best results. In an observational study, participants experienced more than a 2” decrease in waist circumference over four weeks.
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CONTOUR is the only Celluma device with a program specifically designed and FDA-cleared for body contouring.
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No, the power density (or fluence) required for body contouring is different than that required to reduce wrinkles and enhance collagen and elastin production. The algorithm in the Wrinkle Program is different than the Body Contouring program. It’s also important to note that the structure of the fat contained in the face is different than the structure of the fat stored elsewhere in the body. Therefore, while you can use the Wrinkles Program on the face, the Body Contouring Program should not be used on the face.
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Everybody is different, so results and treatment duration vary from person to person. The official protocol is 3x per week for 4 weeks. Most users report results after just one treatment, and you may need to continue to use CONTOUR regularly to maintain results.
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The Celluma RESTORE is the only Celluma device that has a specifically designed program for Hair Restoration and this is the only program that can claim FDA-clearance for this indication. Our before and after images are based on results using the Celluma RESTORE and the Celluma RESTORE protocol. The Wrinkle/Red Light program on other Celluma devices is NOT the same - even with the pulsing off. It is a different algorithm, emitting a different level of energy. Additionally, the Celluma RESTORE is a smaller device than the Celluma PRO and fits perfectly over the head. In the US, the Celluma RESTORE has three settings: HAIR RESTORATION, WRINKLES and ACHES & PAINS.
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The PRO is FDA cleared to treat acne, aging skin, & pain. The CONTOUR is the only Celluma device with a program FDA cleared for body contouring. The CONTOUR mode on the CONTOUR device is a totally different program and algorithm than any of our other treatment programs in other Celluma devices. It has the highest dose of red and near infrared light so that we can produce the same outcomes as the clinical research when targeting subcutaneous fat cells. It only emits red and near infrared light (blue light is turned off). Wrinkles or Pain would not meet the criteria of the clinical studies. The only Celluma device tested, proven, and FDA cleared to target and shrink fat cells will be the Celluma CONTOUR.
On the CONTOUR device, use the contour mode. -
The most significant difference is that Celluma devices are flexible and shape-taking, without the need to hold it in place or the need to use a stand or cradle. Almost all Celluma devices can be contoured to the treatment area. Several devices are battery powered meaning they do not need to be plugged into a power outlet to be used, making them extremely versatile.The Celluma SERIES is the most medically credentialled LED device in the world as well as the most award winning.
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If you are a licensed professional interested in growing your practice with LED light therapy, we invite you to contact us on our [Professionals page.](https://www.celluma.com/pages/for-professionals)
For existing Celluma Professionals, please contact us during business hours (M-F 8am-5pm Pacific Time) at 714-978-0080 or email us at info@celluma.com. Our Clinical Sales Specialists are available to assist you. To better serve you, please have the following information ready:
* Your name
* Business name
* Phone number
* Zip code of your business
We look forward to supporting your practice! -
The stands are already built into the Celluma PRO. It's designed to be used and shaped around your face or body on its own.
However, if you’re a professional, and would like to use it in the S shape, which is over the face, neck and décolleté, then you need to order one stand, just a single stand, so you can place it behind the head, and then curve it down over the face and into the neck and down the décolleté. -
The difference between the Celluma DELUX CONTOUR and the Celluma DELUX is that the regular DELUX is a 3 mode device FDA cleared to treat Acne, Aging Skin, and Pain. The DELUX CONTOUR is a 3-mode device FDA cleared for Body Contouring, Aging Skin, and Pain.
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The CONTOUR is a totally different program and algorithm than any of our other treatment programs in other Celluma devices. It has the highest dose of red and near infrared light so that we can produce the same outcomes as the clinical research when targeting subcutaneous fat cells. It only emits red and near infrared light (blue light is turned off). Wrinkles or Pain would not meet the criteria of the clinical studies. The only Celluma device tested, proven, and FDA cleared to target and shrink fat cells will be the Celluma CONTOUR.
On the CONTOUR device, use the contour mode. -
For professional pricing, please contact us via phone at 714-978-0080 or email at info@celluma.com to be connected with one of our Clinical Sales Specialists. You will be asked to provide the following information for our team to better assist you:
* Your name
* Business name
* Phone number
* Zip code of business -
It naturally and non-destructively empties fat cells through the creation of temporary pores, rather than cell-killing apoptosis. CONTOUR impacts natural cellular responses in the skin and fat. The result is a reduction in the amount of fat stored within adipose cells and improvement in the skin’s appearance.
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Yes. The new ELITE S2 is the first 5-mode device FDA-cleared for body contouring, hair restoration, acne, aging skin, and pain. The ELITE S2 features a modular design, powering up to three LED panels, offering three times the coverage during a single treatment. It also includes
interchangeable large and small accessory panels for location-specific body applications. -
No. The ELITE is permanently mounted on the stands. This is a perfect option for licensed professionals (or at-home users) wanting to move this device around on wheels in the treatment room.
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The ELITE S2 is the first Celluma device to feature 5 separate FDA-cleared treatment modes addressing aging skin, body contouring, hair growth, acne, and pain. Unlike other devices, the ELITE S2 is stand mounted and features a rolling base.
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If you are a licensed professional interested in growing your practice with LED light therapy, we invite you to contact us on our [Professionals page.](https://www.celluma.com/pages/for-professionals)
For existing Celluma Professionals, please reach out during business hours (Monday-Friday, 8am-5pm Pacific Time) at 714-978-0080 or via email at info@celluma.com. Our Clinical Sales Specialists are here to assist you. To ensure we can serve you efficiently, please have the following information ready:
* Your name
* Business name
* Phone number
* Zip code of your business
We look forward to supporting your practice! -
The optimal protocol for hair growth is using the RESTORE device every other day for 16 weeks. For optimal results, consider our [RESTORE Hair Serum](http://www.celluma.com/products/celluma-restore-hair-serum), which is designed to be used in conjunction with the RESTORE LED light therapy device.
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The RESTORE, FACE, and HOME are the same size with different treatment modes. The RESTORE is a 3-in-1 FDA cleared for the treatment of hair, aging skin, and pain. Whereas the FACE and HOME are a 2-in-1 device.
* FACE (2-modes) Treats Aging Skin & Acne
* HOME (2-modes) Treats Aging Skin & Pain
* RESTORE (3-modes) Treats Hair Growth, Aging Skin, and Pain
warranty FAQ
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BioPhotas, Inc., makers of Celluma Light Therapy devices, provides a limited warranty which is a guarantee that when the conditions set out in this document are met, BioPhotas, Inc. promises to repair at no-cost to the user, or, if necessary, replace a product sold by BioPhotas with a 2-year period of time that starts on the date of delivery of the product. Customers can add a third year with the 1-year extended warranty available here.
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Warranty Period
Where the warranty applies, the devices are covered for a period of 2-years from the date of delivery, or 3-years from the date of delivery for customers who purchased the extended warranty at the time of purchase.
What is Covered by Warranty
BioPhotas, Inc. provides a limited warranty against:
Shipping damage
Manufacturing defects, and component defects that prevent the operation or function of the device
For battery operated devices, defective batteries
For all devices that are under warranty, BioPhotas will cover the cost of shipping in both directions to an authorized repair location.
NOT COVERED BY WARRANTY
Accidental Damage
Accidents happen, and BioPhotas, Inc.’s warranty does not provide coverage for accidental damage. These incidents are considered user-induced and fall outside the realm of warranty protection. Examples of accidental damage are:
Dropping the device.
Connecting the device to an incorrect power supply.
Incorrectly disconnecting the power supply from an electrical outlet.
Using incorrect cleaning or disinfecting materials on the device.
Damage caused by pets or pests.
Moisture Damage
Moisture damage is a common peril faced by electronic devices. However, BioPhotas’ warranty explicitly excludes coverage for damage caused by moisture. This includes incidents like:
Submerging a device in water,
exposure to excessive moisture, such as perspiration and liquid spills.
To protect against liquid and perspiration damage, it is advisable to invest in water resistant covers that are available for purchase from Celluma.com for the devices and use caution when handling electronic devices around water sources.
Intentional Damage
BioPhotas’ warranties are intended to protect against defects and malfunctions, but they do not cover damages caused intentionally by the user. Any deliberate damage inflicted on a product, such as physical alterations, dismantling, or unauthorized repairs, will void the warranty. It is essential to follow proper usage guidelines and refrain from tampering with the product to maintain warranty coverage.
Cosmetic Damage
Cosmetic damage refers to superficial flaws that do not affect the functionality of a product, such as scratches, dents, or worn-out finishes.
BioPhotas’ warranties exclude coverage for cosmetic damage after delivery unless it is directly linked to a manufacturing defect that impacts the performance or operation of the device. While these blemishes may be aesthetically displeasing, they are considered normal wear and tear and are not eligible for warranty repairs.
Battery Degradation
Batteries have a limited lifespan, and over time, they naturally lose their capacity to hold a charge. While BioPhotas’ warranty covers defective batteries, they do not provide coverage for normal battery degradation. It’s essential to understand that the performance of batteries will naturally diminish over extended use, and the cost of battery replacements are not covered under warranty.
Acts of Nature
Natural disasters such as floods, earthquakes, or lightning strikes are considered unforeseeable events beyond the control of BioPhotas. Consequently, damages caused by such acts of nature are not covered by BioPhotas. To protect against these risks, customers may need to explore additional insurance options or take preventive measures to safeguard their products in areas prone to natural disasters.
Unauthorized Modifications
If a product is modified or altered without proper authorization, it will void the warranty. This includes software modifications, hardware alterations, or installing unofficial third-party components. Engaging in such activities not only risks damage to the product but also eliminates any coverage provided by the warranty. Consumers should refrain from making unauthorized modifications if they wish to preserve their warranty rights.
Normal Wear and Tear
BioPhotas’ warranty policy excludes coverage for normal wear and tear. Everyday use, including minor scuffs, fading, or performance decline due to regular usage, is not considered a defect. It is important to note that the duration of the warranty period varies, and products may exhibit signs of wear and tear over time. Understanding what is classified as normal wear and tear helps manage expectations regarding warranty coverage.
Third-Party Repairs
Opting for repairs conducted by unauthorized third-party service providers will void the warranty. BioPhotas requires repairs to be carried out by authorized service centers or technicians to ensure quality and preserve warranty coverage. Taking the product to an unauthorized repair shop not only risks further damage but also nullifies the warranty protection. Users should always consult BioPhotas or authorized distributors for repairs to retain warranty benefits.
shipping FAQ
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For your convenience, we offer various domestic and international shipping methods. However, please note expedited shipping times do not take into account the 1-2 business days it takes to process an order.
Orders & Returns FAQ
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Return Policy
Thank you for choosing Celluma Light Therapy. We want you to be completely satisfied with your purchase. However, if you have an unused device that you would need to return, or if you have used your Celluma Device and need support for any reason, we are here to help you!
Please Note: Celluma LED products are Class II medical devices, and so we cannot accept a used device as a return, as it cannot be resold. That also means every single device we ship to you is a brand new, unused product.
Unused Celluma Device Returns
If you feel you need to return your Celluma Device for any reason, you will need to call your Clinical Support Specialist at (714) 978-0080 from 7a-5pm M-F Pacific, or fill out the Contact form and someone will be in touch with you. Please have your purchase details handy so that we can locate your account and provide personalized support for you.
30 Day Returns
You have 30 days from the date of purchase to contact us for a Return Authorization and shipping guidelines for the return of the device.
Used Celluma Devices
If you have questions about your new Celluma Device or wish to return it we would also encourage you to contact us at the number above. Our team of Clinical Sales Specialists can help you to ensure you are getting the most out of your experience with your Celluma Device, and they can help you to understand your options under warranty, and other options for servicing your device.
If you decide with your Clinical Sales Specialists that you would like your device to be evaluated, you will be issued a Return Authorization number and information so that you can send your device to our facility in California for an evaluation (an exact address will be provided at that time). The evaluation is usually free, though initial shipping will be at your own expense.
Please note that we are not responsible for any lost or missing packages during the shipping process, so we advise using a service that provides tracking and insurance for the full purchase amount. Also, please include your name and contact information, including your full postal address, phone number, and e-mail. Failure to provide this information may delay the evaluation of your device.
Authorized Returns for Full or Partial Refund
Once we receive your device, we will perform a full evaluation. Depending on the condition of the device and packaging, one of four categories will apply:
Unused undamaged – this device is still in its original packaging and has not been used. We can return it to inventory as new and issue a refund. For clarity, internal device software tracks usage, and while simply turning the device on for a few minutes does not constitute usage, cumulative time of 10 minutes or more in the on position does constitute a “used” device.
Unused damaged – this device is unused, but the packaging shows signs of damage. A 10% restocking fee will apply, and the amount will be deducted from any refund.
Seal broken, removed or tampered with not used - this device has not been used, but the seal on the packaging has been broken, removed, or tampered with. A 20% restocking fee will apply, and the amount will be deducted from any refund.
Seal broken, removed or tampered with used – this device has been used, or there is evidence of it being used. It cannot be returned to inventory as new, and therefore no refund will be given.
